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Medical Family Office

Premium Membership

We look forward to meeting you and recommending the Delegata membership that suits you best.

8 Years
of successful team experience
180+
partner clinics & hospitals
5000+
beneficial medical solutions
Your Journey

Your journey to premium healthcare

Experience our five-step concierge process, designed to deliver personalised, comprehensive medical care with complete peace of mind.

1

Comprehensive Health Assessment

Week 1

Medical History Review

Complete analysis of your health records.

Virtual Consultation

1-on-1 with your dedicated concierge.

Health Risk Evaluation

Personalised risk assessment and prevention plan.

Care Team Assignment

A dedicated team of medical professionals.

2

Personalised Care Plan Development

Week 2–3

Custom Health Roadmap

A tailored 12-month healthcare strategy.

Specialist Coordination

Access to top medical specialists.

Preventive Screening Schedule

A proactive health monitoring plan.

Wellness Integration

Nutrition, fitness and mental health components.

3

Care Plan Execution & Monitoring

Month 1–3

Concierge Access

Business hours on Essential, extended hours on Select, 24/7 on Legacy.

Appointment Coordination

Seamless scheduling and reminders.

Digital Health Tracking

Your health, monitored continuously.

Medication Management

Prescription coordination and delivery.

4

Ongoing Optimisation & Adjustment

Quarterly

Progress Review Sessions

Quarterly health status evaluations.

Plan Refinement

Adjustments based on your progress.

Goal Achievement Tracking

Monitor your health milestones.

Preventive Updates

New screening recommendations.

5

Sustained Excellence & Advanced Care

Ongoing

Proactive Health Defence

Advanced preventive strategies.

Cutting-Edge Therapies

Access to the latest medical advancements.

Global Medical Network

Worldwide specialist access.

Lifetime Health Partnership

Continuous, evolving care.

Patient Stories

Members who trust us with their health

Excellent
Based on 25 reviews
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A
Alisa A.
9 months ago

Living in Dubai for many years I couldn’t imagine I would still need advice or support regarding medical services here. Yet to my surprise I found the best concierge service with Madina Khadartseva being extremely helpful and professional in selecting Doctors specifically to meet my needs and address my issues. The problem in Dubai is that the Doctors and their years of experience are not traceable enough which leaves you with a lot of beautifully designed clinics and hospitals but plenty of questions regarding who you can trust your health and your children’s wellbeing as well. I have already found 5 doctors following Madina’s recommendation both for myself and my kids to who we keep returning for general checkups and follow ups. All of them showed a holistic approach to our concerns and not just a one time treatment mindset which made me feel very secure.

D
Diana K.
11 months ago

Delegata is absolutely amazing! Huge thanks to Madina for her incredible help in finding top-notch doctors. Moving to a new city is never easy, especially when it comes to healthcare, but Delegata always connects you with the best specialists out there. I’m so grateful for their care and professionalism!

N
Nastya Z.
6 months ago

the most careful service ever! always recommend to my friends! thank you Zalina for your kindness and prompt answers and choosing the best doctors, you are our angel of health!

A
Ajmal I.
a year ago

I entrusted Delegata with my wife’s skin concerns, and they exceeded our expectations. They helped us book the appointment seamlessly and followed up with great care. Although we arrived 1.5 hours late, Dr. Madina went out of her way to ensure we could still see the doctor — which we truly appreciated. We were very happy with the level of service and professionalism. Now, we’re consulting them again for my son’s overpronation (flat feet), and I feel confident we’ll receive the same excellent support. Highly recommend Delegata and Dr. Madina for anyone seeking attentive and effective care.

D
Dzera G.
2 years ago

I recently used Delegata concierge services for a doctor search, I needed a breast radiologist for my yearly checkup and I couldn't be happier with the experience I’ve had. From start to finish, the process was seamless and professional. The customer service , especially Dr. Madina, who is the the CEO of Delegata was incredibly helpful and responsive, and beyond sweet, taking the time to understand my needs and preferences in such a short notice. She provided me with excellent option for specialist in Dubai and I highly recommended the doctor she referred me to. The referral I chose turned out to be an outstanding fit. The doctor was knowledgeable, compassionate, and attentive, and I felt confident in the care I received. I appreciated that Dr. Madina followed up to ensure I was satisfied with my choice. Overall, I highly recommend Delegata to anyone looking for a reliable and efficient doctor referral service. They made a potentially stressful process easy and reassuring. Thank you, for your excellent service!!! If I could I’ll give 10 stars.

Medical Family Office

Compare membership levels

Every inclusion, side by side. Choose the level of care that fits your family.

FeaturesEssentialSelect Most PopularLegacy
Price (Annually)AED 50,000On request
Designed forIndividual clientsComplex or long-term medical needs
Health StrategyAnnual health plan with defined prioritiesLong-term medical strategy (5+ years)
Access to Expert PhysiciansPriority accessUltra-priority, global access
Doctor Appointment GuaranteeWithin 72 hoursWithin 24–36 hours
TelemedicineIncludedIncluded
Medical ConciergeIncludedIncluded White-glove
Medical Records ManagementIncludedIncluded incl. travel medical dossier
Patient GuardianshipIncludedIncluded
Medical Will Set-Up AssistanceNot includedIncluded
Longevity ConsultationNot includedIncluded Extended
Annual Check-Up & Cancer ScreeningBasicFunctional + Longevity
Dental Check-Up & Professional Hygiene1 per year4 per year
Pharmacogenetic TestingNot includedIncluded
International Second Opinion1 / yearUnlimited
24/7 Emergency NavigationNot includedIncluded
Paediatric Medical SupportNot includedIncluded
Home Medical InfrastructureNot includedIncluded
Access to Events & RetreatsNot includedIncluded Exclusive
Executive Medical Advisory Board AccessNot includedIncluded Full access
Personal Health Advocate AvailabilityBusiness hoursUnlimited, 24/7
Choose PlanBook a consultationTerms agreed? Pay online (opens in a new tab)

Essential

Individual clients

Designed forIndividual clients
Health StrategyAnnual health plan with defined priorities
Access to Expert PhysiciansPriority access
Doctor Appointment GuaranteeWithin 72 hours
TelemedicineIncluded
Medical ConciergeIncluded
Medical Records ManagementIncluded
Patient GuardianshipIncluded
Medical Will Set-Up AssistanceNot included
Longevity ConsultationNot included
Annual Check-Up & Cancer ScreeningBasic
Dental Check-Up & Professional Hygiene1 per year
Pharmacogenetic TestingNot included
International Second Opinion1 / year
24/7 Emergency NavigationNot included
Paediatric Medical SupportNot included
Home Medical InfrastructureNot included
Access to Events & RetreatsNot included
Executive Medical Advisory Board AccessNot included
Personal Health Advocate AvailabilityBusiness hours
Designed forFamilies with children or elderly parents
Health StrategyAdvanced, personalised health strategy
Access to Expert PhysiciansVIP access
Doctor Appointment GuaranteeWithin 48 hours
TelemedicineIncluded
Medical ConciergeIncluded
Medical Records ManagementIncluded
Patient GuardianshipIncluded
Medical Will Set-Up AssistanceIncluded
Longevity ConsultationIncluded
Annual Check-Up & Cancer ScreeningExtended
Dental Check-Up & Professional Hygiene2 per year
Pharmacogenetic TestingIncluded
International Second Opinion2 / year
24/7 Emergency NavigationNot included
Paediatric Medical SupportIncluded
Home Medical Infrastructure(upon request)
Access to Events & RetreatsPriority
Executive Medical Advisory Board AccessNot included
Personal Health Advocate AvailabilityExtended hours

Legacy

Complex or long-term medical needs

Designed forComplex or long-term medical needs
Health StrategyLong-term medical strategy (5+ years)
Access to Expert PhysiciansUltra-priority, global access
Doctor Appointment GuaranteeWithin 24–36 hours
TelemedicineIncluded
Medical ConciergeWhite-glove
Medical Records Managementincl. travel medical dossier
Patient GuardianshipIncluded
Medical Will Set-Up AssistanceIncluded
Longevity ConsultationExtended
Annual Check-Up & Cancer ScreeningFunctional + Longevity
Dental Check-Up & Professional Hygiene4 per year
Pharmacogenetic TestingIncluded
International Second OpinionUnlimited
24/7 Emergency NavigationIncluded
Paediatric Medical SupportIncluded
Home Medical InfrastructureIncluded
Access to Events & RetreatsExclusive
Executive Medical Advisory Board AccessFull access
Personal Health Advocate AvailabilityUnlimited, 24/7
On request
Benefits

Premium membership benefits

Priority Access

Direct, accelerated access to leading specialists, diagnostics and treatment, without delays or uncertainty.

Dedicated Concierge

A personal medical concierge who coordinates every detail, from appointments and second opinions to travel and aftercare.

Premium Coverage

Comprehensive medical oversight and global coordination, ensuring seamless care across trusted healthcare providers.

Questions about membership

What clients ask before joining

What does Delegata membership include?

A comprehensive health assessment, a personalised 12-month care plan, an assigned care team, specialist coordination, a preventive screening schedule, digital health tracking, medication management, progress reviews and concierge access: business hours on Essential, extended hours on Select and 24/7 on Legacy. Membership covers the stewardship of your care; hospital and treatment costs are billed separately.

What is the difference between Essential, Select and Legacy?

Availability and depth. Essential (AED 50,000/year) covers business hours and suits individuals. Select (AED 85,000/year) extends the hours and is built for families with children or elderly parents. Legacy is designed around complex or long-term medical needs and is priced on request.

Is membership health insurance?

No. Delegata does not insure you and does not pay your medical bills. It manages the care itself: which doctor, which hospital, which test, when, and whether the recommendation you were given is the right one. Members keep their own insurance, and we help navigate it.

Can my whole family be covered?

Yes. The Select tier is built around families with children or elderly parents, and family scope is agreed when the plan is written. Each covered person gets their own assessment, records and screening schedule rather than sharing one file.

How do I join?

Start with a consultation. A physician reviews your situation, we agree which tier fits, and the care plan is written before any annual fee is charged. Nothing is committed on the call itself.

In brief

What is a Medical Family Office membership?

Short answer. A Medical Family Office membership is Delegata's annual healthcare programme for individuals and families in the UAE. It includes a health assessment, a personalised 12-month care plan, an assigned care team, guaranteed specialist appointments within 24 to 72 hours, annual check-ups with cancer screening and international second opinions.

Membership starts with a comprehensive health assessment in week one. A personal 12-month care plan follows in weeks two and three. Delegata then coordinates specialists, screening and medication. Members have digital health tracking and quarterly progress reviews. The plan is refined as results come in. Telemedicine, records management and patient guardianship are included in every tier. Hospital and treatment costs are billed separately. Delegata coordinates the care; treating physicians keep clinical responsibility.

Which membership plan is right for my family?

Short answer. Essential costs AED 50,000 a year, suits individuals and guarantees an appointment within 72 hours. Select costs AED 85,000 a year, is built for families with children or elderly parents and guarantees 48 hours. Legacy, priced on request, covers complex or long-term needs with appointments within 24 to 36 hours and 24/7 support.

Essential includes one international second opinion a year and a personal health advocate in business hours. Select adds paediatric support and pharmacogenetic testing. It also adds a longevity consultation and two second opinions a year. On Select, the advocate works extended hours. Legacy adds unlimited second opinions and 24/7 emergency navigation. It includes a health strategy of five years or more. Dental check-ups rise from one a year on Essential to four on Legacy. Delegata recommends a tier after a physician consultation.

How do I join the Medical Family Office?

Short answer. Joining starts with a physician consultation. A Delegata physician reviews your situation and recommends the tier that fits. The care plan is written before any annual fee is charged, and nothing is committed on the first call. Families agree their scope when the plan is written.

Each covered person gets their own assessment, records and screening schedule. Files are never merged between family members. Members keep their own health insurance. Delegata helps them use it, including network specialists and claims. Essential costs AED 50,000 a year and Select AED 85,000. Legacy is priced on request. Appointments are guaranteed within 72, 48 or 24 to 36 hours, depending on the tier. Requests can start by form, email or WhatsApp. Support is in English, Russian and Arabic.

My goal has always been straightforward: to ensure families receive not only excellent medical treatment, but also clarity, coordination and genuine advocacy throughout their healthcare journey.

Dr Madina Khadartseva, MD, PhD, Founder & CEO

Would you like to learn more?

Tell us about your family and we’ll recommend the membership that fits, and walk you through every benefit.

Medically reviewed by

Dr Madina Khadartseva, MD, PhD

Founder & CEO · Radiologist and oncologist

Last updated · LinkedIn (opens in a new tab) · How we review content