1. Acceptance of terms
By accessing delegata.care or engaging the services of DELEGATA Medical Treatment Facilitation Services L.L.C., you agree to be bound by these Terms and Conditions. If you do not agree, you must cease using this site and our services immediately.
2. Scope of facilitation services
Delegata provides executive healthcare stewardship, clinical case management, second opinion coordination, and international medical travel facilitation.
The ultimate contract for medical treatment, surgical procedures, or diagnostic testing is directly between the Client/Patient and the chosen Healthcare Facility/Physician. See also the Medical Disclaimer.
3. Client responsibilities
- Accuracy of information: the Client represents and warrants that all medical records, personal details, and case histories provided to Delegata are complete, accurate, and up to date. Delegata is not liable for issues arising from undisclosed or incorrect medical information.
- Travel & visa compliance: Clients are responsible for ensuring valid passports, visas, and travel insurance, unless explicitly arranged under a written service package agreement with Delegata.
4. Financial terms, revenue & refunds
Payment schedules, administrative fees, and deposit requirements for facilitation services are detailed in individual client service agreements or quotes.
Refunds for cancelled medical services or itineraries are subject to the specific cancellation and refund policies of the destination healthcare provider and airlines, alongside Delegata’s administrative terms specified in the service contract.
5. Intellectual property
All content, trademarks, logos, domain names (delegata.care), branding, software code, and AI-agent integrations on this website are the exclusive intellectual property of DELEGATA Medical Treatment Facilitation Services L.L.C. Reproduction or unauthorized commercial use without written permission is strictly prohibited.
6. Limitation of liability
To the maximum extent permitted by applicable law:
- Delegata shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from medical outcomes, clinical negligence, procedure delays, or adverse events occurring at third-party partner hospitals or clinics.
- Delegata’s total liability for any claim related to administrative facilitation shall be limited to the total facilitation fee paid directly to Delegata by the client for that specific service.
7. Indemnification
You agree to defend, indemnify, and hold harmless Delegata, its founders, directors, employees, and agents from any claims, liabilities, costs, or damages arising out of your breach of these Terms or your violation of third-party rights during medical travel.
8. Governing law & dispute resolution
- Governing law: these Terms and any contractual relationships shall be governed by and construed in accordance with the laws of the Emirate of Dubai and applicable federal laws of the United Arab Emirates. Delegata is licensed by the Dubai Department of Economy and Tourism (DET, formerly DED) under commercial licence No. 1169263.
- Jurisdiction: any dispute, controversy, or claim arising out of or in connection with delegata.care or Delegata’s services shall be subject to the exclusive jurisdiction of the courts of the Emirate of Dubai.
Contact information
For legal inquiries, privacy requests, or corporate questions, please contact us:
DELEGATA Medical Treatment Facilitation Services L.L.C.
Email: [email protected]
Website: https://delegata.care
Jurisdiction: Dubai, United Arab Emirates
Dubai DET commercial licence No. 1169263