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One-Time Service

Medical facilitation for a single case.

Experience premium healthcare concierge designed for your comfort and complete peace of mind.

Book a consultationHow it works
8 Years
of successful team experience
180+
partner clinics & hospitals
5000+
beneficial medical solutions
Online consultation

Book your consultation

Choose an available time, pay securely, and get a confirmation email with your Google Meet link. A physician reviews your case and sends a written report within 1–2 working days.

  1. Pick a doctor and an available time
  2. Pay to confirm your slot
  3. Receive your Google Meet link by email
Book Appointment
Consultation fee AED 300

Prefer to talk to us first? Message us on WhatsApp (opens in a new tab).

  • Dr Madina Khadartseva, MD, PhD
  • 5.0 from 25 Google reviews
  • Fee credited toward your arrangement
  • Free reschedule up to 24 hours before
  • Dubai DET licence 1169263

Paying from Russia? Choose bank transfer: we email the details after you book, and you pay in AED before the consultation.

Tick the box above to choose a time.

The booking calendar opens here once you tick the consent box above.

Service Inclusions

Our one-time medical facilitation service includes access to premium healthcare services and expert coordination for your complete peace of mind.

  • Access to leading doctors and medical centres in the UAE and worldwide
  • Telemedical consultations with medical specialists
  • Organisation of treatment and diagnostics of any complexity
  • Solving any organisational issues during inpatient treatment
  • Selection of leading doctors (3 experts to choose from)
  • Organisation of a doctor / nurse house call
  • Emergency care coordination
  • Second-opinion services with leading experts globally
  • Organisation of laboratory tests and sampling at home
  • Sourcing and delivery of medications and devices
Total10 services included
Process

How it works

A simple, guided path from first message to full coordination.

1

Submit your case

Share your medical history and current needs.

2

Personalised plan

Receive tailored recommendations within 24–48 hours.

3

Seamless execution

We coordinate every detail while you focus on recovery.

4

Ongoing support

Available throughout your treatment and beyond.

Outpatient Case Management

For arranging consultations, diagnostics and treatments that don’t require hospital admission.

What’s included

  • Specialist matching: selection of the right physician for your specific condition (within insurance coverage where applicable)
  • Priority appointment scheduling: fast-track booking at leading clinics and hospitals
  • Medical records coordination: preparation and translation of all necessary documentation
  • Second-opinion arrangement: access to additional expert review if needed
  • Pre-consultation briefing: a clear explanation of what to expect and questions to ask
  • Results interpretation: physician-led analysis of test results and next steps
  • Follow-up coordination: scheduling of subsequent appointments and ongoing care
  • Prescription management: assistance with medication delivery
Typical outpatient cases

Specialist consultations, check-ups, diagnostic imaging (MRI, CT, PET scans), endoscopies, minor procedures, chemotherapy sessions, eye examinations, dental treatments, aesthetic procedures and medical home services.

Inpatient Case Management

For surgeries, treatments and conditions requiring hospital admission.

What’s included

  • Surgeon and hospital selection: matching you with the most qualified team and appropriate facility
  • Pre-admission coordination: all necessary tests, clearances and paperwork arranged
  • Admission scheduling: coordinated timing for surgery, bed reservation and pre-operative preparation
  • Hospital liaison: a direct communication channel with medical and administrative teams
  • Room arrangements: private and VIP room booking with specific requests accommodated
  • Surgical coordination: confirmation of surgical team, anaesthesia preferences and procedure details
  • Real-time updates: regular communication with family during hospitalisation
  • Post-operative care planning: discharge arrangements, home care, rehabilitation and follow-up
  • Medication coordination: prescription fulfilment and delivery
  • Medical equipment rental: arrangement of wheelchairs, oxygen and home nursing if needed
  • Insurance management: pre-authorisation, hospital billing coordination and claims support
  • Second-opinion facilitation: expert review of the surgical approach or treatment plan before the procedure

Additional support for international patients

  • Medical visa assistance
  • Airport transfers and ground transportation arrangement
  • Tickets and accommodation arrangements for patient and companions
  • Language interpretation during the hospital stay
  • Cultural and dietary preferences coordination
Typical inpatient cases

Elective surgeries (orthopaedic, cardiac, oncological, bariatric), complex procedures requiring multi-day stays, cancer treatments, deliveries and major diagnostic procedures.

Questions about one-time service

What clients ask about single-case support

What is the One-Time Service?

Full Delegata coordination for a single medical episode, without an annual membership. You get case management, specialist matching, a physician-led second opinion, hospital and surgeon options, and coordination of the treatment itself, and then the engagement ends.

How is it priced?

Two fees, separate from medical costs. A consultation fee from AED 300 secures physician time to review your case, credited toward the arrangement fee if you proceed. The arrangement fee is case-based and confirmed in writing before any payment.

Can I use it just for a second opinion?

Yes. A physician-led second opinion is a common reason clients come to us, particularly when surgery has been recommended. You get an independent read of the diagnosis and the proposed plan, with the option to stop there.

What do you need from me to start?

Recent medical records, imaging and test results, plus whatever recommendation you have already been given. The more complete the file, the more useful the physician review. We tell you exactly what is missing after the first conversation.

Does Delegata work with my health insurance?

Yes. Delegata matches you with specialists in your insurance network where applicable, handles pre-authorisation and claims for hospital admissions, and can arrange direct billing with partner hospitals. Coverage depends on your policy, so Delegata checks it with you before treatment.

Can Delegata help me get a medical visa?

Yes. Delegata provides medical visa assistance for patients travelling for treatment and for the family members who accompany them. Delegata checks the entry requirements for your passport and destination, prepares the medical documents the application needs, including any invitation letter the hospital has to issue, and arranges airport transfers, accommodation and interpreters. Requirements depend on nationality: many CIS and Gulf passport holders enter Turkey visa-free or with an e-visa, and many CIS passport holders enter Georgia without a visa.

In brief

What is Delegata's One-Time Service?

Short answer. Delegata's One-Time Service is physician-led coordination of one medical case, with no annual membership. Delegata offers three leading doctors to choose from, books priority appointments, prepares and translates records, arranges second opinions and manages any hospital admission, and the engagement ends once that episode of care is complete.

The service covers outpatient and inpatient care. Outpatient cases include consultations, MRI, CT and PET scans, check-ups and minor procedures. Inpatient cases include elective surgery, cancer treatment and deliveries. Delegata handles pre-admission tests, room booking and hospital liaison. It also manages insurance pre-authorisation and claims. Families receive regular updates during the stay. International patients get visa help, transfers, accommodation and interpretation. After discharge, Delegata plans follow-up, home care and rehabilitation.

How fast does Delegata respond to a new case?

Short answer. After a 30-minute online consultation, a Delegata physician sends a written report with personalised recommendations within 1 to 2 working days. The consultation costs AED 300 and is credited toward the arrangement fee if you decide to go ahead with Delegata.

Booking happens online. You pick a doctor and a time, then pay to confirm the slot. A Google Meet link arrives by email. The consultation lasts 30 minutes. Bring recent records, imaging and test results. The more complete the file, the more useful the review. Delegata tells you what is missing after the first conversation. The arrangement fee for the full case is quoted in writing before any payment. You can also message Delegata on WhatsApp first.

Can I use Delegata only for a second opinion?

Short answer. Yes. A physician-led second opinion can be the whole engagement. Delegata reviews the diagnosis and the proposed plan independently, often when surgery has been recommended. You receive a written report within 1 to 2 working days of the consultation and can stop there.

A useful second opinion needs the original records and imaging, not a summary. Delegata collects and translates them for you. The reviewing specialist is chosen for the specific condition. Members receive international second opinions as part of their plan. Essential includes one a year, Select two and Legacy an unlimited number. If you decide to proceed with treatment, Delegata can coordinate it. The consultation fee is then credited toward the arrangement fee. Your records are shared only with the doctors involved in the review.

In a world where healthcare can feel cold and complicated, I stand for bringing empathy, efficiency and clarity to the process of healing. After more than a decade as a radiologist and oncologist, I founded Delegata to address something I witnessed repeatedly: patients navigating fragmented healthcare systems alone, despite seeking the very best care.

Dr Madina Khadartseva, MD, PhD, Founder & CEO

Would you like to learn more?

Learn how we collaborate with leading healthcare providers to deliver better outcomes, for a single case or a whole journey.

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Medically reviewed by

Dr Madina Khadartseva, MD, PhD

Founder & CEO · Radiologist and oncologist

Last updated · LinkedIn (opens in a new tab) · How we review content